FAQ

Orders cannot be cancelled after they are placed. Please review your items, sizes, and shipping details before completing checkout.

You’ll receive a shipping email with tracking when a label is created. If it has not arrived within your item’s stated dispatch window, check your spam folder or contact us. Order Tracking or your customer account.

Use your tracking link and contact the carrier, then email info@glitztheory.com if you need help with next steps. If a package shows delivered, check with neighbors or building management and file a carrier claim.

Glitz Theory-stocked items dispatch from Virginia Beach within 24 hours Monday–Friday under our Shipping Policy. Partner-shipped items may ship from elsewhere and follow the processing time on their product pages. Transit time is separate from dispatch, and an event-date arrival cannot be guaranteed.

Available destinations and shipping options are shown at checkout. International customers are responsible for applicable customs duties and import taxes. Check the product listing and shipping policy for details.

No. We carry Glitz Theory-stocked pieces and select partner-shipped products; processing times vary. Check the individual listing before ordering for an event.

Eligible Glitz Theory-stocked items can be returned within 45 days of delivery for store credit. A $6.99 prepaid US return-label fee is deducted from the credit. Items must meet the condition and hygiene requirements in our Return & Refund Policy. Partner-shipped products can have different terms listed on their product pages. Sale pricing alone does not mean an item is final sale; check whether the listing was marked FINAL SALE at purchase.

Sign in using the email address from your order, enter the emailed verification code, select your order and items, and submit your request for review. Review our Return & Refund Policy for eligibility, fees, and exclusions.

For a Glitz Theory-stocked item, email info@glitztheory.com within 7 days of delivery with your order number and a photo. For partner-shipped items, use the support and defect instructions on the product page.

Start with the measurements and fit notes on the product page, then check the Sizing Guide. Fit and care vary by piece, so follow the item’s listed instructions rather than a blanket rule.

Rita curates the festival edit from Virginia Beach. Pieces come from different makers and partners, so check each listing for its materials, fit, care, dispatch, and return terms.

Email info@glitztheory.com with your order number and question, or visit our Support page.