Shipping policy
We know you need your look for the next drop. That's why we hand-select and fulfill every order from our Virginia Beach studio within 24 hours, Monday–Friday.
Fulfillment vs. Transit — Know the Difference
- Fulfillment — The time it takes us to hand-select, quality-check, and pack your gear: 24 hours (Mon–Fri)
- Transit — The time the carrier takes to get it to your door
- Total delivery time = Fulfillment + Transit
Orders placed after 11 AM EST on Friday will begin fulfillment the following Monday. Orders placed on federal holidays will begin fulfillment the next business day.
Shipping Tiers
| Service | Transit Time | Cutoff |
|---|---|---|
| Standard | 3–7 business days | — |
| Expedited | 2–3 business days | — |
| Overnight | 1 business day | Order by 11 AM EST |
All orders ship from Virginia Beach, VA. Rates are calculated at checkout based on your location and selected tier.
🚨 Festival Prep — Plan Ahead
Order at least 10 business days before your event to account for any carrier delays. Check our homepage for specific order deadlines for Lost Lands, EDC, Project Glow, and other major drops.
Cutting it close? Select Expedited or Overnight at checkout and email us at info@glitztheory.com — we'll prioritize your pack.
Tracking
- A tracking number is sent instantly via email once your label is created
- Track your order directly via the carrier link in your confirmation email
- If you haven't received a tracking email within 24 hours of ordering (Mon–Fri), check your spam folder first, then contact us at info@glitztheory.com
Carrier Liability
Glitz Theory is not responsible for packages once marked as "Delivered" by the carrier. If your package shows delivered but hasn't arrived:
- Check with neighbors and building management first
- File a claim directly with the carrier using your tracking number
- Contact us at info@glitztheory.com — we'll do everything we can to help resolve it
Glitz Theory is not liable for carrier delays, weather events, or circumstances outside our control once your order has been handed off to the carrier.
Lost or Stolen Packages
If your package is confirmed lost by the carrier (not just delayed), contact us at info@glitztheory.com with your order number and tracking information. We'll work with the carrier on your behalf to investigate and find a resolution.
International Shipping
International orders are subject to customs duties and import taxes determined by the destination country. These fees are the responsibility of the customer and are not included in our shipping rates. Glitz Theory is not responsible for delays caused by customs processing.
Questions?
We're real humans in Virginia Beach and we respond fast. 📧 info@glitztheory.com | glitztheory.com
Last updated: June 2026 | Glitz Theory LLC — Virginia Beach, VA