Refund policy

 

We want you to absolutely love your Glitz Theory gear. If the vibe isn't right or the fit is off, no stress — we've got you covered.

Return Window

We offer a 45-day return window for store credit. You have 45 days after receiving your item to request a return.

💳 Store Credit — How It Works

  • All returns are issued as a Digital Gift Card within 72 hours of your return being processed
  • Your store credit never expires — use it whenever your next drop calls
  • Gift Cards are sent to the email address on your original order

📦 Return Shipping

  • We provide a prepaid return label for all US orders
  • A flat $6.99 label fee is deducted from your store credit
  • To start a return, email us at info@glitztheory.com with your order number and reason for return — we'll send your prepaid label within 24 hours
  • Items sent back without first requesting a return will not be accepted
  • Return address: Glitz Theory LLC, 3748 Spruce Circle, Virginia Beach, VA 23452

✅ Return Eligibility — The Hygiene Standard

Items must meet all of the following to be accepted:

  • Unworn and unwashed
  • Hygienic liners must be intact and undisturbed
  • Tags attached and in original condition
  • Returned within 45 days of delivery date

Items that do not meet these standards will be returned to sender and are not eligible for store credit.

🔄 Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your store credit will be ready to use immediately.

🛡️ The Main Stage Guarantee — Defective & Damaged Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. If your gear has a manufacturing defect:

  • Email us at info@glitztheory.com within 7 days of delivery
  • Include your order number and a photo of the defect
  • We'll handle the return shipping and offer a full refund or replacement at no cost to you

No questions asked. That's the Glitz Theory standard.

❌ Final Sale & Non-Returnable Items

The following are not eligible for return:

  • Items marked FINAL SALE at time of purchase
  • Gift Cards
  • Items returned without hygienic liners intact

💰 Refunds & Cancellations

  • Cancellations within 2 hours of purchase will be fully refunded to your original payment method
  • After 2 hours or once fulfilled, our 45-day Store Credit policy applies — return the item once received and your Digital Gift Card will be issued within 72 hours of receipt
  • In the case of manufacturing defects, a full refund to your original payment method is available under our Main Stage Guarantee above

If more than 5 business days have passed since you dropped off your return and you haven't received your store credit, contact us at info@glitztheory.com.

Last updated: June 2026 | Glitz Theory LLC — Virginia Beach, VA | glitztheory.com