Cancellation Policy
Cancellation Policy
Because we hand-select and fulfill every order within 24 hours to get your gear to the rail fast, the window for cancellations is very short.
The Fast Lane Rule — Cancellation Window
- Orders can only be cancelled or modified within 2 hours of being placed
- After 2 hours, our team may have already begun packing your order and cancellation cannot be guaranteed
Post-Fulfillment — No Cancellations
Once an order is marked as "Fulfilled" or a tracking number has been generated, it cannot be cancelled. At that point, our 45-day Store Credit policy applies — return the item once received and we'll issue your Digital Gift Card within 72 hours.
How to Cancel — Act Fast
Email us immediately at info@glitztheory.com with the subject line:
URGENT: CANCEL ORDER [Order Number]
This flags your request to the top of our queue so we can catch it before it ships. We cannot guarantee cancellation if the order has already been fulfilled.
Pre-Order Clause
If we offer pre-orders (such as early drops for Lost Lands 2026 or EDC exclusives), those orders can be cancelled anytime before the official ship date. Once the ship date is confirmed and fulfillment begins, standard cancellation terms apply.
For questions, contact us at info@glitztheory.com